Your Tenancy

“Rent In Advance”  Definition:

This is for a period of time you are ABOUT to use. E.G. Before you move into the property you have been asked to pay “2 weeks rent in advance”. Then you move into the property you use up the 2 week rent in advance then you pay another 2 weeks rent and so on. If you wish to pay the rent weekly you then must pay rent the week after you move in to maintain the fortnight in advance.

Rent Arrears:

At North Estate Agents we have a very strict policy of “Zero Rent Arrears”. Should you choose not to make rental payments in accordance with the tenancy agreement then this will have an overall effect on the tenancy as well as future rental references.

We understand that sometimes there are unforeseen circumstances that result in delayed rental payments. If you are experiencing difficulties contact our office immediately to discuss this with us.

Although the situation may never apply to you as most tenants pay rent on time, it is important that we advise you of the processes involved.


  • 1-7 days in arrears – Reminder phone call, SMS message, letter
  • 8 days in arrears – Notice to Remedy Breach issued with 7 days to remedy breach.
  • 18 days in arrears – Notice to Leave issued with 7 days notice to vacate.

Failure to rectify a Notice to Remedy Breach within the required timeframe will result in a Notice to Leave being issued, requiring that you vacate the property within the required timeframe and pay all outstanding monies owed up to that date.


  • 1-7 days in arrears – Reminder phone call, SMS message, letter.
  • 8 -14 days in arrears – Arrears Notices issued noted on your rental ledger.
  • 15 days in arrears – Termination Notice issued with 14 days notice to vacate.

An application to the NCAT can be made once a termination notice is issued or 30 days after it expires if the arrears continues.

If you happen to fall into arrears or know that you will be unable to make a rental payment, please contact the office and discuss the situation with your property manager.

In the event that payment is not received by the time of vacating the premises and there are monies owed in excess of the bond, the tenants named on the tenancy agreement may be listed with a tenancy database (TICA – Tenancy Information Centre of Australia and/or NTD – National Tenancy Database). Tenants will have the opportunity to pay all monies owed as well as being consulted before their details are listed.


Please ensure that all maintenance requests are completed in writing.
Click here to submit a maintenance request online


find out what is considered an ‘emergency’ below.

What is considered an emergency repair?

Emergency repairs are those that could cause injury to tenants or damage to the property, and may include:

  • Broken or burst water pipes
  • A blocked or broken toilet (if a second toilet is not available)
  • A serious roof, or gas, leak
  • Dangerous electrical faults, dangerous powerpoints, loose wires etc.
  • Flooding, rainwater inundation inside the property, or serious flood damage
  • Serious storm, fire or impact damage (i.e. impact by a motor vehicle)
  • Failure or breakdown of the gas, electricity or water supply
  • Failure or breakdown of an essential service or appliance for water or cooking
  • Hot water service failure on a weekend, or long weekend (this would not be considered an after hours emergency if this occurs on a week night)
  • Faults or damages that makes the premises unsafe or insecure
  • Faults likely to injure a person, cause damage or extreme inconvenience

If an emergency repair is required during business hours, please contact your property manager directly.

If this occurs outside of business hours, please consult your tenancy pack for a list of emergency tradespeople.

Entry Conditions Reports

Before the tenancy commences, a thorough inspection has been carried out and a comprehensive Entry Condition Report completed. At the time of signing the lease agreement you will be provided with a copy of this report for your comments.

To ensure there will be a smooth transition when you vacate the property, it is essential that you complete and return your copy within three (3) business days, QLD and within seven (7) business days, NSW. If we do not receive your copy within this time, it is deemed you accept the home as per the condition report signed at the time the lease documents were completed and that report will be used upon your vacation.

Routine Inspections

Inspections are conducted quarterly. You will receive written notification prior to the inspection date. Use this as an opportunity to spring clean the property every 4 months.

“Clean” Definition

If a mark or stain can be removed by using a product or a cloth/machine then it can be (and must be) cleaned. This will ensure the property is being well maintained during the tenancy and will have an effect on future tenancies being offered. It will also have an effect on future rental references required.


If you have misplaced your keys during business hours, you may come to our office and pick up our master set and have a copy cut. All you’ll have to do is present identification and return the master set to us. If you have misplaced your keys after hours, you may call a locksmith to assist you back into the property. This is at the tenant’s cost.
No locks should be changed unless the appropriate approval has been given. If locks have been changed or installed at any time during tenancy a copy must be provided to North Estate Agents for emergency purposes.

Lease Renewals

You will be contacted prior to the end of the fixed term to ascertain your intentions.
If you receive a Lease Renewal Notice, it’s important that you let us know whether you accept the renewal or you wish to vacate. We need this advice in writing from you as soon as possible.

Water Charges

If the property is water efficient and the tenancy agreement indicates either full or partial water charges, an invoice will be sent for the correct period of occupancy. This invoice is due within thirty (30) days from the issue date.

Terminating A Tenancy

Written notice prior to vacation is required in the form of a Notice of Intention to Leave.

You can download a Form 13 by clicking the link.
Download fact sheet notice periods

  • You will receive written confirmation and a final inspection guide to maximise bond refund.

Rent to Vacate Date

Rent is payable up until the day all keys and remotes are delivered to our office.

Terminating A Fixed Tenancy

North Estate Agents will assist tenants who find it necessary to break the agreement prior to the end date of the fixed term.

You will receive written confirmation and a final inspection guide to vacate the property. Be aware there are charges involved in terminating the tenancy early that must be paid prior to advertising the property for rent.

download a Form 13_Break Lease by clicking the link.


Pets are only permitted on the property if stated on the tenancy agreement. This is strictly adhered to.

  • Should you wish to have a pet after approval/tenancy you must first seek the Owner’s approval prior to allowing a pet onto the property by completing a Pet Application. Once approval has been received you will be required to sign the Pet Assignment Clause for responsibilities with having a pet at the property.
  • If you are found to have a pet at your property without explicit permission, you will be in violation of your tenancy agreement and may face eviction. Hence, if you are considering getting a pet, do not do it without first finding out if it can be added to your lease.

If you do have an approved pet at your property, you must abide by the following responsibilities:

  • Keep the yard clean.
  • In the event of any fleas or flea eggs being present, you will need to arrange for flea fumigation of the property at your own expense.
  • Cover the cost of any damage to the premises caused by the animal.
  • You must abide by all local, city or state laws, licensing and health requirements regarding pets, including vaccinations.

Failure to comply with these terms shall give the owner the right to revoke permission to keep the pet, and is also grounds for further action.

It is the tenants’ responsibility to take out a policy that covers personal contents to be housed at the property.

Example: A storm blows a tree onto the house and in the process, your belongings are damaged. The owner’s insurance will not cover your possessions.

Please contact your insurer for further information. You need to ensure that all of your goods are adequately insured as neither North Estate Agents or the property owner will be liable for damaged or destroyed tenant possessions.

Parking of Cars

Do not park cars on lawns, grass verges or gardens.